Case Study: SV Group achieves a seamless digital guest journey with apaleo

SV Group’s Award-Winning User-Centric Digital Hospitality Platform

SV Group, the Swiss gastronomy and hotel management group, wanted to create a fully digital, user-centric hospitality experience for its Stay KooooK concept while keeping operations lean and highly customizable. To do this, they partnered with Apaleo and used its cloud-based, open API hospitality platform to connect multiple services and support a seamless guest journey.

With Apaleo’s CORE platform as the backbone, SV Group built and orchestrated its own digital hospitality platform, integrating third-party apps and custom solutions for guest services, employee support, mobile access, and automated processes. The result was a contactless, personalized experience that cut guest time spent from check-in to checkout by 70%, improved efficiency and staff savings, and helped the concept win multiple awards for technology and customer experience.

SV Group

Birk Isslinger

IT Business Architect