Case Study: SV Group achieves automated guest journeys and one-staff operations with Apaleo

SV Group cuts guest check-in time by 70% with Apaleo

SV Group, a Swiss gastronomy and hotel management company, faced the challenge of creating a fully automated, user-centric digital guest journey for their new StayKooook serviced apartment concept. They needed a smart, digital solution that would eliminate redundant administrative processes and allow them to operate with minimal on-site staff. To navigate this, they partnered with the vendor Apaleo and its cloud-based platform.

Using Apaleo's open APIs, SV Group developed its own white-label digital hospitality platform. This solution automated processes, enabling a seamless, contactless stay where guests use their phones for everything from check-in to accessing services. This reduced guest time spent on administrative tasks by 70% and allowed the property to operate with just one on-site host. The award-winning platform also provided significant staff cost savings and increased efficiency for SV Group.

SV Group