Case Study: SMARTments automates guest check-in and reporting with Apaleo

SMARTments cuts manual check-in tasks by 70% with Apaleo

SMARTments, a serviced apartment provider with over 1,000 units in Germany and Austria, faced challenges with a time-consuming manual check-in process and cumbersome, unreliable reporting from their legacy PMS. They struggled to automate tasks and customize the guest journey, which negatively impacted both staff efficiency and the guest experience. This led them to seek a new solution from vendor Apaleo and its API-first property management platform.

By implementing Apaleo's platform and its integration partners, SMARTments automated their guest journey, enabling digital check-in and mobile keys. The solution cut manual tasks during check-in by 70% and resulted in nearly 100% of travelers using the digital option. Apaleo also streamlined reporting by integrating with PowerBI, saving the team countless hours in data analysis and enabling quicker, more informed business decisions.

SMARTments