Case Study: SHH Hotels saves €35,000 and automates guest check-in with Apaleo

SHH Hotels saves €35,000 and 300+ hours a year with Apaleo

SHH Hotels, a family-run hotel group in Austria, faced challenges implementing its digital self-check-in concepts and automating the manual processing of OTA prepayments due to the inflexibility and poor integration support of its previous property management system. They turned to the vendor Apaleo for a modern, API-first property management system (PMS) to achieve their goals.

By switching to Apaleo’s open platform, SHH Hotels used its API to build custom integrations for self-check-in kiosks and automate payment processing. The solution from Apaleo delivered significant results, including over €35,000 in cost savings, a 75% boost in guest satisfaction, and the elimination of over 110 hours of manual work annually through automation.

SHH Hotels