Case Study: Roatel achieves fully digital micro-hotel operations with Apaleo

Roatel launches new micro-hotels in under 24 hours with Apaleo

Roatel, an innovative hotel group offering fully digital micro-hotels along highways, faced the challenge of automating complex hotel processes for their unique, staff-less concept. As industry outsiders, they needed a flexible Property Management System (PMS) from a vendor like Apaleo to handle everything from fully digital bookings and billing, including automated city tax collection, to supporting a seamless guest journey without any on-site manual intervention.

By implementing the Apaleo PMS and leveraging its open APIs, Roatel automated its core operations and built a custom front-end. The solution from Apaleo enabled a 100% digital guest journey, efficient automated payments via Apaleo Pay, and the ability to set up new locations within 24 hours. The results include high guest satisfaction, a streamlined booking process, and guests making reservations up to a year in advance, providing a strong foundation for international expansion.

Roatel