Case Study: Regiohotel automates calls and drives bookings with Apaleo

Regiohotel handles 8% of business with Apaleo’s AI call agent

The Regiohotel Group, a portfolio of hotels and apartments in Central Germany, faced challenges with an outdated and inflexible property management system (PMS) that lacked API access, hindering automation and forcing staff to rely on manual workarounds. To become a modern digital service provider, the group switched to the API-first platform from vendor Apaleo.

By leveraging Apaleo's open APIs and MCP server, Regiohotel implemented an AI phone agent to automate its reception calls. The solution processes guest requests in real time, creates tasks for staff, and continuously improves from a growing knowledge base. As a result, the Apaleo-powered AI now handles nearly 8% of the group's total business and 30% of its phone-based business, translating calls into real bookings while significantly reducing pressure on the reception team.

Regiohotel Group