Case Study: PHNX CoLiving boosts occupancy with Apaleo

PHNX CoLiving boosts occupancy to 98% with Apaleo

PHNX CoLiving, a modern co-living property in Hamburg, faced significant challenges with a legacy property management system (PMS). The outdated system from their vendor, Apaleo, caused low occupancy, manual processes prone to error, long guest wait times, and poor customer satisfaction, hindering their innovative brand vision.

The solution implemented by Apaleo was a cloud-based PMS that automated key operations and integrated with apps like HotelBird for a digital guest journey. This resulted in a dramatic 96% increase in occupancy, rising from below 50% to a steady 98%. Apaleo's system also eliminated front-desk lines, improved customer satisfaction, and allowed PHNX to cut costs elsewhere through automation, making the investment highly worthwhile.

PHNX CoLiving