Case Study: PHNX CoLiving boosts occupancy and streamlines operations with Apaleo

PHNX boosts occupancy and revenue with latest hotel tech

PHNX CoLiving, a 225-unit co-living property in Hamburg, wanted to move away from a slow legacy PMS that caused manual work, long check-in lines, poor customer satisfaction, and low occupancy. The team needed a cloud-based solution that could support flexible stays, a digital guest journey, and more efficient operations. They chose Apaleo and its cloud PMS platform, along with connected apps from the apaleo Store.

With Apaleo, PHNX automated guest communications, end-of-day closing, housekeeping workflows, and reporting, while adding online check-in/check-out and mobile room access through integrated tools like Hotelbird and RoomChecking. The result was a major operational improvement: guest satisfaction increased, staff workflows became faster and easier, and occupancy rose from below 50% to 98% fully booked. PHNX also reported increased sales and better pricing flexibility thanks to analytics and rate management through Apaleo-connected apps.

PHNX CoLiving

Philip C. Sauer

Managing Director