Case Study: NUMA automates operations and scales faster with Apaleo

NUMA automates 80% of operations with Apaleo

NUMA, a Berlin-based serviced apartment brand targeting younger travelers, needed a property management platform with extensive APIs to support its proprietary technology solutions and rapid growth across Europe. The challenge was to find a system that could serve as a core data infrastructure, enabling automation and scalability that traditional, closed PMSs could not provide. They selected Apaleo's property management platform to meet this need.

By implementing Apaleo's open API-first platform, NUMA built a custom tech stack that automated 80-90% of its back-office processes and enabled a seamless digital guest journey. The results included 100% year-on-year revenue growth and the ability to onboard new properties in days instead of months. Apaleo's infrastructure also allowed for AI-driven agents to handle 65% of guest communications, cutting operating costs by 60% and reducing the reservation team's workload by 70%.

NUMA