Case Study: Nestor Stay boosts direct bookings with Apaleo

Nestor Stay boosts direct bookings 168% with Apaleo

Nestor Stay, a hotel and serviced apartment group in London, sought to scale its operations efficiently while maintaining high guest satisfaction across its growing portfolio. To meet this challenge, they partnered with Apaleo and leveraged its open API-first property management platform to embed AI across key workflows.

Using Apaleo's platform as a foundation, Nestor Stay integrated several AI tools for guest communications, review analysis, and a voice agent for reservations. This solution, implemented by Apaleo, delivered significant measurable impact, including a 62% increase in gross booking value, a 168% growth in direct booking revenue, and the ability to manage 84,000 guest messages annually with a small team.

Nestor Stay