Case Study: little BIG hotels automates check-ins and payments with Apaleo

Little BIG Hotels automates 42% of payments and 60% of check-ins with Apaleo

little BIG hotels, a German hotel group with five properties and 248 rooms, faced challenges with its legacy property management system (PMS). The system's lack of flexibility and limited integration options prevented the company from innovating its digital guest experience and automating manual processes. This led to inefficiencies and a hampered guest journey, prompting the search for a new solution from vendor Apaleo.

By implementing Apaleo's API-first property management platform, little BIG hotels was able to seamlessly integrate 11 different applications for a fully automated and connected tech stack. The solution included Apaleo Pay for payment automation and partners like Straiv for online check-ins. The results were highly impactful: 42% of payments are now processed automatically, 60% of check-ins moved online, and the company saves over 120 hours per month. Apaleo's platform enabled a complete digital overhaul that saved time, reduced errors, and allowed staff to focus on guest service.

Little BIG Hotels