Case Study: Koncept Hotels automates guest check-ins and payments with Apaleo

KONCEPT HOTELS automates 95% of check-ins with Apaleo

Koncept Hotels, a fast-growing limited-service hotel brand, faced challenges with manual check-in, check-out, and payment processes due to their legacy PMS. This required significant staff effort for data entry and reconciliation, fragmented the guest journey, and created operational inefficiencies. They sought a more integrated and automated system to support their digital vision.

By implementing the Apaleo platform and integrating it with Hotelbird, Koncept Hotels automated its operations. The solution delivered a fully digital guest journey, resulting in over 95% automated check-ins and 50% automated check-outs. Apaleo also enabled 100% automation of payments and invoicing, which drastically reduced errors, cut labour costs, and allowed staff to focus on guest service instead of administrative tasks.

Koncept Hotels