Case Study: Hotel Made In Louise connects its hospitality tech stack with Apaleo

Hotel Made In Louise - Customer Case Study

Hotel Made In Louise, a charming 48-room boutique hotel in Brussels led by Martin Duchateau, wanted to modernize its operations and connect the hospitality tech tools it had chosen, including Experience Hotel for CRM, Profit Intelligence for analytics, and Cubilis for channel management. The challenge was that these systems could not integrate with the hotel’s legacy property management system, limiting efficiency and flexibility.

Apaleo provided an open, next-generation PMS that made it easy to connect all of Made In Louise’s core systems in one place. As a result, the hotel was able to streamline setup and training, empower staff with a simple interface, and avoid costly external consulting; the team learned the system quickly through a short webinar, and Apaleo continues to support the property with weekly updates and responsive service.

Hotel Made In Louise

Martin Duchateau

Owner