Case Study: Made in Louise delivers a fully connected guest journey with Apaleo

Hotel Made In Louise builds a fully digital guest journey with Apaleo in 24 hours

Hotel Made In Louise, an independent boutique hotel in Brussels, sought to build a resilient and adaptable technology ecosystem to compete with larger hotel chains and enhance the guest experience. The challenge was to move away from a legacy PMS and integrate a suite of specialized cloud-based systems that would work together seamlessly, allowing the staff to focus less on administrative tasks and more on personalized guest service. They partnered with vendor Apaleo for its open property management system (PMS).

By implementing Apaleo's open PMS, Hotel Made In Louise was able to integrate its chosen best-in-class software partners for channel management, revenue management, guest messaging, and self-service check-in. This solution created a highly efficient and connected tech stack. The results included significant time savings for staff, who could then dedicate more time to guests, and a fully digital guest journey that proved crucial for adapting during the COVID-19 pandemic. The staff was highly motivated by the efficient, integrated system, and the hotel owner praised Apaleo for its excellent support and constant product improvements.

Hotel Made In Louise