Case Study: Hotel Illuster & Hotel Banana City save 720 hours a month with Apaleo

Hotel Illuster & Hotel Banana City save 720 hours per month with Apaleo

Hotel Illuster and Hotel Banana City, two independent hotels in Switzerland, faced challenges with a legacy property management system that caused time-consuming manual data entry for their front office staff, hindered the guest experience with long wait times, and incurred high support fees. They partnered with the hospitality platform Apaleo to modernize their operations and implement a new tech stack, including the integrated app straiv for guest services.

By implementing Apaleo's open platform and the straiv app, the hotels automated administrative processes like confirmations, registration, and invoicing. The solution saved over 720 staff hours per month, eliminated manual errors, and reduced guest waiting times. Additionally, Apaleo's customer success model and lack of hidden fees saved €12,000 yearly on support costs and reduced training time for new staff by 1.5 months.

Hotel Illuster & Hotel Banana City