Case Study: Hackmann Hotels increases staff productivity and satisfaction with Apaleo

Hackmann Hotels boosts productivity by 35% with Apaleo

Hackmann Hotels, a group of six hotels in Northwest Germany, faced significant operational challenges with their outdated property management system (PMS). Their staff suffered from slow loading times of up to 20 seconds per booking, which dragged down productivity and led to numerous complaints. Additional pain points included the manual, time-consuming processing of virtual credit cards and a lack of a centralized system to manage their multiple properties efficiently.

By switching to the cloud-native Apaleo PMS and integrating Apaleo Pay, Hackmann Hotels automated its payment processing and gained a unified view of all properties. The solution from Apaleo resulted in a 35% time saving on system waits and a 60% increase in staff satisfaction. The automation of virtual credit cards alone saved the team approximately three hours per day, and the multi-property management feature allowed them to onboard seven properties in under four months.

Hackmann Hotels