Case Study: Dialoog Hotels enhances guest experience with apaleo

Dialoog Hotels replaces its core technology

Dialoog Hotels, an Indonesian full-service hotel chain, needed to replace its core property management system as it planned rapid growth and looked to better support modern, tech-savvy travelers. The team wanted an easy-to-use, easy-to-set-up, and easy-to-connect PMS that could improve the guest journey and give staff more time to focus on service.

Dialoog Hotels chose apaleo’s cloud PMS and open API platform to reconfigure its technology stack and connect systems including the Cubilis channel manager and booking engine, POS, key card, accounting, passport scanning, sales management, and reporting tools. With apaleo, the hotel group gained a simple system that supports seamless guest experiences, faster staff training, and custom KPI reporting through local IT partners, helping Dialoog Hotels take more control of its operations as it expands.

Dialoog Hotels

Eric Faivre

Managing Director