Case Study: Cocoon & Eckelmann Hotels streamline operations and accelerate growth with Apaleo

Cocoon & Eckelmann Hotels go live in under six weeks with Apaleo

The customer, Cocoon & Eckelmann Hotels, faced operational challenges due to a legacy property management system that caused significant downtime and cumbersome manual tasks, such as a 17-click process for credit card payments. To support its expansion, the Munich-based hotel group selected the open and API-first platform from vendor Apaleo.

Apaleo provided a flexible and reliable property management system that streamlined workflows and enabled widespread automation. The solution was rolled out by a single team member, with the first two hotels migrating in under six weeks. This significantly reduced manual effort and complexity, freeing staff to focus on guests. Apaleo's platform now serves as the foundation for the group's portfolio of over 800 rooms and its future growth strategy.

Cocoon & Eckelmann Hotels