Case Study: arthotel bakker achieves 90%+ guest satisfaction and 98% occupancy with Apaleo

Arthotel Bakker hits 98% occupancy and 90%+ guest satisfaction with Apaleo

Arthotel Bakker, an independent hotel on Borkum Island, faced the challenge of modernizing its operations and bringing its guest experience into the digital age. After being acquired in 2021, the hotel needed to integrate a new, holistic tech stack to support its growth ambitions and manage personalized guest demands efficiently. They chose Apaleo as their property management system platform to serve as the core of this modernization.

By using the API-first Apaleo platform, Arthotel Bakker seamlessly integrated various specialized apps like Gauvendi for feature-based selling. This solution automated processes and created a dynamic inventory, significantly reducing manual work for staff. The results were impressive, with guest satisfaction soaring to over 90% and summer occupancy reaching 98%. The integration also drove a substantial revenue increase, generating an average of €4,000 per month in additional upsell profit.

Arthotel Bakker