Case Study: Phoenix Health streamlines repeat prescriptions with Apadmi's Hey Pharmacist app

Phoenix Health reaches 96% satisfaction with Apadmi's Hey Pharmacist app

Phoenix Health, a major UK healthcare provider, faced the challenge of digitizing the outdated, time-consuming process for patients to manage and collect repeat prescriptions, which created a significant administrative burden across the healthcare system. They partnered with the vendor Apadmi to design and build a seamless and secure digital solution to address this.

Apadmi created the Hey Pharmacist app, one of the first in the UK to integrate directly with a patient’s GP practice via NHS login. This provided a fully digital, accessible, and contactless way to order repeat prescriptions. The solution was a major success, achieving over 220,000 downloads and processing more than 9,600 monthly orders. The app also earned a 96% good or very good satisfaction rating from patients, proving its commercial and clinical value.

Phoenix Health