Case Study: De Lijn improves passenger journeys with Apadmi's digital transport app

De Lijn boosts mobile channel adoption 25% with Apadmi

De Lijn, the state-owned public transport operator for the Flemish Region of Belgium, sought to modernize its digital services to improve customer satisfaction and convenience. They partnered with vendor Apadmi for technical and strategic support to create a robust mobile app that could handle millions of users and complex data.

Apadmi developed a comprehensive app that provides real-time route planning, mobile ticketing, and disembarkation notifications. The solution led to a significant increase in mobile adoption and usage, with over 158,000 monthly installs and 30 million app sessions. This digital transformation contributed to a 4.5% rise in annual passengers and the highest passenger satisfaction score in years for De Lijn.

De Lijn