Case Study: NetCologne achieves seamless fiber pre-ordering with AOE GmbH

NetCologne improves fiber pre-ordering with AOE, cutting customer service workload and speeding up MVP delivery

NetCologne, a regional telecommunications provider based in Cologne, sought to become a pioneer in customer-friendly fiber optic expansion. Their challenge was to create a transparent, self-service pre-marketing and pre-ordering solution for their FTTH (Fiber to the Home) products, which would automate historically manual processes and relieve the burden on customer service. They selected AOE GmbH as their implementation partner due to AOE's expertise in telecommunications software and FTTH pre-marketing solutions.

AOE implemented the solution through an agile process, beginning with a discovery phase to define an MVP. They integrated the pre-marketing channel with NetCologne's internal systems, enabling real-time availability checks and self-service pre-ordering for both new and existing customers. This automation eliminated manual data entry and streamlined account creation. The partnership with AOE resulted in a seamless customer experience, significantly increased efficiency, and empowered NetCologne's teams through co-creation and agile scaling, ultimately leading to greater customer satisfaction and time savings.

NetCologne