Case Study: City of Mesquite achieves paperless, trackable dispatch workflows and public records transparency with AODocs

The City of Mesquite was looking for a document management solution that could help them eliminate their paper-based processes and improve transparency across the company

The City of Mesquite faced inefficient, paper-based document processes and limited public visibility into records while looking to increase G Suite adoption across the organization. The IT team selected AODocs to replace an outdated document management service and to complement Google Drive, aiming to streamline workflows and make specific documents easier to find and publish on the city website.

AODocs implemented automated workflows using Google Docs templates—most notably a Dispatch Daily Log workflow that requires approval and records who viewed each log—so supervisors can now see exactly who has and hasn’t read critical shift information and retain a searchable history. The city is migrating its legacy content to AODocs and using the AwesomeTable Connector to publish records online, delivering faster, more accurate communications for dispatchers and improved public access to documents.

City of Mesquite

Dirk Marshall

IT Director