Case Study: Pinnacol Assurance modernizes claim management with AODocs

Pinnacol Assurance cuts legacy support by nearly 2 full-time roles with AODocs

Pinnacol Assurance, Colorado's largest workers' compensation insurance carrier, faced significant challenges with its fragmented content management systems. The company struggled with disconnected silos of information, slow search and retrieval, version control issues, and high operational costs. Seeking a modern, cloud-based solution, Pinnacol selected the AODocs Content Services Platform to centralize its claim management and integrate with its strategic IT shift to Google Workspace and Salesforce.

By implementing AODocs, Pinnacol created a centralized content hub for all claim-related documentation and workflows. The solution provided robust security controls, seamless integration with existing systems via open APIs, and built-in features for version control and de-duplication. This modernization allowed Pinnacol to drastically reduce storage, disaster recovery, and operational support costs, and it enabled the company to reallocate employees previously dedicated to supporting its legacy systems.

Pinnacol Assurance