Case Study: Union Bank & Trust improves customer service and cuts costs with AnywhereNow

Union Bank & Trust - Customer Case Study

Union Bank & Trust needed to replace its costly, outdated contact center setup across 80 branches. The legacy environment was expensive, inflexible, difficult to maintain, and had to be replaced quickly. AnywhereNow provided the customer with its DialogueManagement platform for Omnichannel Contact Center.

Within one month, AnywhereNow connected all 80 branches and brought them into production using out-of-the-box integration with the bank’s CRM systems, along with Call Recording and Comfort Transfer. The new solution improved customer satisfaction and agent productivity while delivering a drastic reduction in operational expenses.

Union Bank & Trust