Case Study: Haag Wonen achieves a seamless Teams telephony upgrade with AnywhereNow

Smooth Migration from Skype for Business to Microsoft Teams

Haag Wonen needed an urgent telephony upgrade as Skype for Business approached end-of-life, leaving the organization without a suitable replacement and constrained by the limited capabilities of its existing contact center. The housing provider was already heavily invested in the Microsoft ecosystem, and any new solution needed to fit that environment without disrupting daily workflows.

AnywhereNow implemented a native integration with Microsoft Teams, allowing Haag Wonen to move to Teams Calling and continue working within the Microsoft stack they already used. This minimized disruption, supported their hybrid work vision, and created a stronger foundation for future customer experience improvements, though no specific quantitative results were provided.

Haag Wonen

Peter Eliazar

ICT Director