Case Study: Rabobank achieves smoother global contact center transition with AnywhereNow

Rabobank - Customer Case Study

Rabobank partnered with AnywhereNow to modernize its contact center operations across 10+ countries, supporting more than 400 agents. The bank needed a smooth transition away from Skype for Business while reducing pressure on overloaded internal contact centers and improving call routing for external teams.

Using Microsoft Teams with AnywhereNow, Rabobank rolled out advanced omnichannel routing, reporting, and recording across 60 contact centers in EMEA and AMER. The phased global deployment helped meet local regulatory requirements and delivered a more efficient, future-proof solution for both internal and external contact centers.

Rabobank