Case Study: Mazda achieves $1.8M in savings with AnywhereNow

Migrating Contact Center to Anywhere365 Saved Mazda an $1.8M USD

Mazda worked with AnywhereNow to modernize outdated customer service systems and bring call centers back in-house so they could better integrate with their CRM. The company needed a solution that could match or exceed existing capabilities from day one while helping control cost and performance.

AnywhereNow implemented its low-code Dialogue Studio platform, enabling Mazda to connect business systems including legacy CRM tools and make smarter routing decisions based on data. With AnywhereNow, Mazda expanded the number of reps online and saved $1.8M USD.

Mazda

Deidre Baggett

Project Manager IT Support