Case Study: Methven achieves a scalable global Skype for Business contact centre with AnywhereNow

Methven - Customer Case Study

Methven, a New Zealand tapware company with offices in Australia, China and the UK, needed an enterprise-grade global contact centre to replace an aging NEC PABX and disparate voice/email systems while leveraging its Skype for Business investment. Methven selected AnywhereNow to deliver the Anywhere365 contact centre integrated with Skype for Business to provide a single, scalable platform usable from anywhere on any device.

AnywhereNow implemented Anywhere365 on a high-availability Skype for Business architecture with redundant SIP trunks and Microsoft-stack integration, enabling CRM integration and a simplified agent experience using the standard Skype client. The solution went live on 1 September 2015 (taking 127 calls on day one) and processed thousands of calls thereafter (Lexel reported 14,624 calls by end‑2015 in the same period), allowed agents to work remotely with no extra workstation software, and supported roll-out to Australia, the UK and China without additional agent licensing costs.

Methven

Alan Henderson

Group Information Systems Manager