Case Study: GlobalSign improves contact center productivity with AnywhereNow

How GlobalSign Improved Contact Center Productivity & Effectiveness

GlobalSign, a Tokyo-headquartered provider of trusted identity and security solutions, needed to replace its costly Cisco legacy contact center with a cloud-based option that could support secure call recordings, geographical flexibility, easier management, and lower total cost of ownership. The company also wanted tighter integration with Microsoft Teams and Teams Phone System to simplify communications for its global teams.

GlobalSign chose AnywhereNow Dialogue Cloud, implemented with support from Fuse2 Communications, to deliver a Microsoft Teams-integrated contact center with a single-screen agent experience. The result was smoother multi-office migration, improved agent productivity and communication effectiveness, real-time insights for leaders, better workforce management, and easier access to wallboards from anywhere. By using AnywhereNow, GlobalSign reduced complexity and set up a more scalable contact center operation.

GlobalSign

Stuart Rugg

Support and Operations Manager