Case Study: Gloucester City Homes improves contact center visibility and efficiency with AnywhereNow

Gloucester City Homes - Customer Case Study

Gloucester City Homes worked with AnywhereNow to improve manageability and visibility across its contact center while adapting to remote work. The organization had a solution that did not fully leverage the modern Microsoft environment, which created shortcomings in performance oversight and made working from home more difficult.

AnywhereNow implemented a solution aligned with Gloucester City Homes’ Microsoft 365 strategy, including Teams and Dynamics 365, to replace legacy applications and improve contact center operations. The result was better skills-based routing, clearer insights into agent activity, and a single-pane-of-glass experience with the AnywhereNow WebAgent in Dynamics, helping Gloucester City Homes save up to 50 seconds on every interaction.

Gloucester City Homes