Case Study: DLL Financial Solutions achieves unified cloud telephony and business continuity with AnywhereNow (Anywhere365 Dialogue Cloud)

DLL chose Anywhere365 as a unified communications platform that would bring everything together under one umbrella and phase out their legacy systems.

DLL Financial Solutions, a global vendor finance partner headquartered in the Netherlands, needed to consolidate disparate telephony and contact-center systems into a single, futureproof platform. DLL selected AnywhereNow and deployed the Anywhere365 Dialogue Cloud (integrated with Microsoft Teams) to phase out legacy systems and create a unified communications hub for employees worldwide.

AnywhereNow implemented the cloud-native Anywhere365 Dialogue Cloud with Microsoft Teams (supported by ICTeams), delivering real-time call insights via Power BI, queue and staffing visibility, and supervisor tools such as whisper, listen and call-join. The solution kept DLL’s contact centers fully operational during COVID-19, improved agent productivity, provided measurable metrics on missed calls, call volumes and queue lengths, and established a scalable foundation for ongoing workplace transformation.

DLL Financial Solutions

Ronald Majoor

Senior Vice President of IT Infrastructure