Case Study: My Food Bag achieves 40% productivity gains and uninterrupted customer service with AnywhereNow

Digital transformation the recipe for succes at My Food Bag

My Food Bag, a fast-growing New Zealand meal-kit company, faced strained phones, network and security systems and fragmented IT as it scaled to more than 170 staff and thousands of customers. To modernize its operations and protect customer experience, My Food Bag engaged AnywhereNow to drive a digital transformation built on Microsoft cloud technologies, including Office 365, Skype for Business/Enterprise Voice and the Anywhere 365 contact‑centre solution.

AnywhereNow migrated communications to Skype for Business with PSTN and Enterprise Voice, integrated the contact centre, and rolled out SharePoint Online, OneDrive, Power BI, Azure AD Connect and CSP license management. The changes eliminated phone downtime, delivered caller identification and call analytics, cut calling costs, reduced IT onboarding time, and gave managers near real‑time business intelligence — with My Food Bag reporting a 40% increase in staff productivity and the customer‑service team handling thousands of interactions without headcount growth.

My Food Bag

Amy Vo

IT Manager