Case Study: Corendon achieves scalable omnichannel contact center and improved customer experience with AnywhereNow

Corendon - Customer Case Study

Corendon, a tour operator generating more than €500 million in revenue and serving over 2.5 million passengers annually, faced an outdated, inflexible telephone system that could not keep up with rising mobile-driven bookings and a growing volume of customer calls. Seeking an intelligent, scalable and future‑proof contact center and app integration, Corendon selected AnywhereNow to provide an omnichannel Contact Center and Dialogue Management platform.

AnywhereNow implemented a contact center solution (integrated with Skype for Business) delivering webchat, voice, video, smart agent routing, CRM/browser-history integration, real‑time wallboards and reporting, plus call‑me‑back and internet calling from Corendon’s new app. The AnywhereNow platform removed ICT bottlenecks, enabled upselling through enriched customer context, improved analytics and lowered total cost of ownership, and scaled to support Corendon’s international growth and high-volume operations.

Corendon

Martin de Boer

Marketing Director