Case Study: a UK-based professional services provider modernizes customer service with AnywhereNow

Better Professional Services Experience With Microsoft Teams & Anywhere365

A UK-based professional services provider with over 16,000 staff was struggling with outdated, voice-centric customer service platforms. They required a modern solution that could integrate with Microsoft Teams and their existing CRM systems to improve customer experience and dialogue management. They chose AnywhereNow to implement its Dialogue Cloud Contact Centre platform to address these challenges.

AnywhereNow deployed its solution to enable 120 agents and integrate Microsoft Teams Telephony, providing omnichannel capabilities and Skill Based Routing. The implementation by AnywhereNow led to an increase in Customer Satisfaction (CSAT) scores, faster query resolution, and enhanced reporting through Microsoft PowerBI. The organization now has a robust unified communications platform that has dramatically improved customer interaction and operational efficiency.