Case Study: Tony's Chocolonely achieves unified, people-first collaboration and streamlined calling with AnywhereNow

A company crazy about chocolate, serious about people, uses Microsoft Teams to build personal relationships

Tony’s Chocolonely, an Amsterdam-based chocolate company committed to making the cocoa trade slavery-free, needed to modernize communications as it scaled internationally—its legacy collaboration apps and ad-hoc messaging tools didn’t support supplier collaboration, global teams, or the company’s desired work–life balance. To address this, the company adopted Microsoft Teams and Vodafone Calling in Office 365 and extended Teams telephony with the AnywhereNow contact-center solution, while moving data to SharePoint and managing devices with Intune.

AnywhereNow implemented the contact-center integration with Teams (and Salesforce), consolidating telephony into Office 365, enabling Teams Rooms, project channels, and supplier access to shared workstreams. The solution routed calls to the best person with CRM context, streamlined collaboration, and cut total email volume by 10–15% despite growth; Tony’s also expects about a 10% reduction in travel expenses and now runs a lean, cloud-based IT operation that improves responsiveness to partners and chocofans.

Tony’s Chocolonely

Angela Ursem

Marketing Communications Manager