Case Study: Avanath Capital Management improves after-hours maintenance support with Anyone Home

Avanath Capital Management saves $13,500 in six months with Anyone Home

Avanath Capital Management, a multifamily property owner and operator, faced a significant challenge with its after-hours maintenance call system. Their previous third-party hotline merely passed on messages, resulting in a poor resident experience and frequent after-hours call escalations that burdened maintenance technicians, supervisors, and regional managers. To improve this process, Avanath partnered with vendor Anyone Home to handle these service calls.

The Anyone Home solution involved using trained property consultants to receive calls live, troubleshoot issues, and determine if a situation was a genuine emergency. This allowed 44% of calls to be re-categorized as non-emergencies and handled the next business day. The implementation saved Avanath approximately $75 daily in overtime and drastically reduced after-hours disruptions for associates. Anyone Home's service improved work-life balance for employees, enhanced resident satisfaction, and provided better-prepared technicians for actual emergencies.

Avanath Capital Management