Case Study: Lojas Renner achieves greater last-mile delivery control with AnyLogic

Simulating Delivery Operations for a Retail Company

Lojas Renner, a large fashion retailer in Brazil with operations across South America, was facing high delivery costs, slow lead times, and limited visibility because its e-commerce orders depended heavily on third-party couriers. To improve omnichannel operations, the company turned to AnyLogic simulation software to evaluate a new last-mile delivery model using retail stores as transit points and dedicated couriers.

AnyLogic helped Lojas Renner simulate real delivery routes, delivery failures, courier workloads, and vehicle routing scenarios with agent-based modeling, the Process Modeling Library, GIS, and Java integration. The analysis pinpointed depots with too few couriers, helping the company increase staffing where needed, clarify true delivery costs, and better balance speed, cost, and service levels while gaining much greater control over last-mile operations.

Lojas Renner