Case Study: Banca d'Italia improves back-office processing efficiency with AnyLogic

Modeling of Banca d'Italia Back Office System

Banca d'Italia needed to assess whether merging two back-office divisions that handled manual domestic credit transfers would improve performance and reduce risk. Working with AnyLogic through Fair Dynamics Consulting, the bank modeled its sequential credit transfer process, where employees had to complete all tasks by a 5:30 p.m. deadline or risk penalties.

AnyLogic implemented both Discrete Event and Agent Based simulations to test normal operations, employee absences, and a 300% surge in payment volume. The results showed that a merger of the two units would significantly improve productivity, reduce operational risk, and ease employee stress, especially when staff were absent and deadlines could otherwise be missed.

Banca d'Italia