Case Study: DHL Supply Chain achieves faster order completion and higher warehouse utilization with AnyLogic

Optimizing E-Commerce Warehouse Operations

DHL Supply Chain, facing rapid e-commerce growth and rising warehouse complexity, needed to meet strict service-level agreements while lowering operating costs. Traditional warehouse methods were no longer sustainable across its large-scale, high-SKU operations, so the team turned to AnyLogic simulation software to study and improve e-commerce warehouse performance.

Using AnyLogic, DHL Supply Chain built a high-fidelity warehouse model to test dynamic wave-picking strategies with real operational data. The simulation identified bottlenecks and optimized workflows, reducing order completion time by 8.2%, increasing resource utilization by nearly 10%, and cutting staffing needs by 66 employees, while also shortening cycle times for orders and batches.

DHL Supply Chain

Jigar Panot

Specialist