Case Study: Global Blue achieves faster, error-free tax refund processing with Anyline

How Scanning Eases the Pain with Tax Refund

Global Blue, a leader in tax‑free shopping, faced declining satisfaction due to a slow, error‑prone passport data entry process required for refunds — a service highly expected by travellers (notably Chinese customers). To speed up and simplify the workflow, Global Blue implemented Anyline’s MRZ passport/ID scanning solution integrated into their mobile/tablet refund applications.

Anyline’s MRZ scanner automatically digitizes passport fields in seconds, eliminating manual typing, reducing errors and boosting throughput. By avoiding costly re‑work (the case study cites ~3 minutes lost per data‑entry mistake — about one hour lost every 20 customers), Global Blue sped up processing, served more customers per day and improved both customer and employee satisfaction after integrating Anyline.

Global Blue

Matthias Fritz

Group Product Manager, TFS Issuing