Case Study: Innogy achieves 20x faster, more accurate and secure customer self-service meter readings with Anyline

How innogy is Leading the Utility & Energy Industries Forward in Czechia

Innogy, the leading supplier of natural gas, electricity and heating services in the Czech Republic, wanted to stay at the forefront of digital customer experience by giving users control over energy reporting and integrating modern data-capture tools. To meet this challenge they partnered with Anyline and integrated Anyline’s Mobile Meter Reading into their customer-facing app.

Anyline’s on-device SDK let Innogy customers scan meters with their smartphones—meter reads that are 20× faster than typing—leading to more than 9,000 scans in 2021, thousands of man-hours saved, fewer billing inquiries, and greater reading accuracy and usage transparency. Anyline’s solution also ensured data security by processing scans on the user’s device, helping Innogy cut administrative work while demonstrating innovation to its customers.

Innogy