Case Study: Global Blue achieves faster, error-free tax-free processing with Anyline mobile ID scanning

Global Blue Makes Tax Free Shopping a Breeze with Mobile ID Scanning

Global Blue, the world’s largest provider of tax‑free shopping (serving over 23 million travelers across 300,000+ stores), needed a faster, more user‑friendly way to collect travelers’ passport and credit card details in store for Tax‑Free Forms. To modernize its IC2 platform and enable mobile capture, Global Blue chose Anyline’s ID scanning solution for integration into its IC2 Mobile app.

Anyline was integrated into IC2 Mobile to scan passports and national IDs with a device camera and automatically populate Tax‑Free Forms, removing manual typing and reducing errors. The result: form completion time fell from minutes to seconds, speeding transactions and significantly improving customer experience while boosting accuracy at the point of sale.

Global Blue

Matthias Fritz

Group Product Manager, TFS Issuing