Case Study: Spidercam achieves reliable high-performance remote support with AnyDesk

Enabling to Live the Moment With Reliable Camera Performance

Spidercam, the world leader in spidercam® camera systems for stadiums and arenas, needed a more reliable way to support crews on location. With heavy systems installed worldwide and live events under extreme time pressure, its technicians in Germany and Austria had to remotely access industrial control computers quickly and without performance problems. The company had also become dissatisfied with its previous remote support software and licensing model.

Spidercam switched to AnyDesk for remote support after testing the solution and consulting an external IT advisor. Using AnyDesk’s high-performance remote desktop tool, the team gained fast access with low latency and a high refresh rate, allowing engineers to make changes quickly on systems installed around the world. The result was smoother support, improved usability, and no performance issues reported across five locations.

Spidercam

Herbert Neff

Chief Executive Officer