Case Study: RiksTV solves customer support challenges with Anvil

Solving a customer service crisis with rapid development

RiksTV, a major pay-TV service in Norway, faced a customer service crisis caused by a rapid rollout of its new internet streaming platform. Their support team lacked the tools to troubleshoot issues for specific customers, leading to a high volume of technical enquiries being escalated directly to the engineering team. They needed to build a bespoke interface to access their complex data and turned to Anvil to rapidly develop a solution.

Using Anvil's Python-based web app builder, a platform manager with minimal development experience built a full-stack diagnostic dashboard in just a few weeks. This solution integrated four data sources, allowing customer service representatives to quickly identify issues like poor Wi-Fi connections for individual users. The implementation by Anvil saved RiksTV the significant cost of hiring an entire development team and resolved the support bottleneck, enabling the company to scale its streaming service effectively.

RiksTV

Anders Kalland

Platform Manager