Case Study: U.S. Mortgage Company achieves 90% reduction in mortgage processing turnaround time with AntWorks Cognitive Machine Reading (CMR)

Mortgage Loan Processing Time Reduced by 90%

U.S. Mortgage Company, a New Jersey–headquartered firm with over 1,200 employees and a leading provider of mortgage services, struggled with slow, error-prone processing because its OCR platform couldn’t handle the volume and state-by-state variability of multi-page loan documents. After three years of trying traditional OCR, the company turned to AntWorks and its Cognitive Machine Reading (CMR) solution to address the persistent classification, extraction and exception-handling challenges.

AntWorks deployed CMR — combining AI, machine learning and pattern recognition — to automatically classify documents, extract more than 900 data points, apply business rules and flag exceptions for human review. The AntWorks CMR implementation cut turnaround time by 90%, delivered up to 75% accuracy, maintained 100% regulatory compliance, automated data exports to downstream systems and freed staff for higher-value work, accelerating revenue conversion and reducing costs.