Case Study: Mercer achieves 70% faster insurance quotation and renewal processing with AntWorks CMR

Mercer Improves Processing Speed By 70 Percent

Mercer, the global human-resources consulting firm and outsourced asset manager, faced a slow, error-prone insurance quotation and renewal process that relied on experienced staff and a brittle OCR platform. Regulatory checks and variable document formats increased manual effort, lengthened renewal times, and led to customer abandonment — so Mercer engaged AntWorks to deploy its Cognitive Machine Reading (CMR) solution.

AntWorks’ CMR automated document ingestion and human-like data extraction (including handwriting and images), validated data via API, routed exceptions for review, and used feedback to train its ML models. The implementation delivered measurable impact: 70% faster processing, a 76% accuracy rate, support for 800 concurrent users, fewer exception hours and lower cost per quote, and faster turnarounds that drove higher renewals and increased revenue.

Mercer