Case Study: Fortune 500 Title Insurance Company achieves 80% faster title processing — from 3 weeks to 3 days — with AntWorks Cognitive Machine Reading (CMR)

Insurance Company Reduces Processing Time From 3 Weeks To 3 Days

Fortune 500 Title Insurance Company, a century-old provider of title insurance and settlement services with more than 18,000 employees across 40+ countries, faced a slow, error-prone title report process that required manual review of 35+ unstructured document types and complex business rules. Their existing OCR struggled with variable formats, causing long turnaround times (up to three weeks), high staff turnover and costly rework. AntWorks was engaged to address these challenges using its Cognitive Machine Reading (CMR) solution.

AntWorks implemented CMR to automatically identify, digitize and extract 1,260 data points from the 35 document types, apply business rules and route exceptions in a human-in-the-loop workflow. The result: an 80% reduction in processing time (from three weeks to three days), a 200% jump in productivity, 78% field accuracy, a 360° view across all documents, 100% regulatory compliance and redeployment of resources—delivering significant cost and efficiency gains.