Case Study: City Union Bank achieves 100% cKYC compliance and cuts onboarding from 8 days to 1 hour with AntWorks' ANTstein

CUB achieved 100% compliance adherence in processing their government mandated cKYC (central Know-Your-Customer) checks, using ANTsteinTM Integrated Automation Platform

City Union Bank (CUB), one of India’s large public sector banks with 650 branches, faced a major bottleneck in meeting government‑mandated cKYC checks: roughly 100,000 pages of KYC paperwork per month required intensive manual verification (about 50 FTEs), causing account‑opening delays of up to eight days. To solve this, CUB engaged AntWorks and deployed the ANTstein Integrated Automation Platform.

AntWorks implemented ANTstein’s Cognitive Machine Reading (CMR) and straight‑through‑processing to extract and convert handwritten and digital KYC documents into CERSAI‑accepted formats, automate batch uploads and handle compliance responses. The AntWorks solution cut cKYC turnaround from 8 days to about 1 hour, delivered 100% compliance, drove a 97% productivity increase, a 90% reduction in FTEs, 0% errors and a 75% rise in data‑capture accuracy, saving hundreds of staff hours and enabling redeployment.

City Union Bank