Case Study: City Union Bank slashes KYC onboarding from 8 days to 1 hour with AntWorks' Cognitive Machine Reading (CMR)

City Union Bank Reduces Onboarding Time From 8 Days To 1 Hour

City Union Bank (CUB), a century-old Indian bank with over 700 branches, faced a growing onboarding bottleneck: manually verifying roughly 100,000 pages of KYC documents while adding about 200 new customers a month. To accelerate digital account opening without compromising compliance, CUB partnered with AntWorks to deploy its Cognitive Machine Reading (CMR) solution for Know Your Customer (KYC) processing.

AntWorks’ CMR automated document classification, data extraction, reconciliation and CERSAI submission, replacing manual review and data entry. The result: onboarding time fell from 8 days to 1 hour, 100% regulatory compliance and 0% errors reported, a 97% increase in productivity, a 90% reduction in FTE effort and over 11,000 staff hours saved, enabling resource redeployment and measurable cost savings.

City Union Bank